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   Privacy Policy

Support-Wiz.info’s In publishing and graphic design, lorem ipsum is a placeholder text used to demonstrate the visual form of a document without relying on meaningful content. Replacing the actual content with placeholder text allows designers to design the form of the content before the content itself has been produced.In publishing and graphic design, lorem ipsum is a placeholder text used to demonstrate the visual form of a document without relying on meaningful content. Replacing the actual content with placeholder text allows designers to design the form of the content before the content itself has been produced.

In publishing and graphic design, lorem ipsum is a placeholder text used to demonstrate the visual form of a document without relying on meaningful content. Replacing the actual content with placeholder text allows designers to design the form of the content before the content itself has been produced.In publishing and graphic design, lorem ipsum is a placeholder text used to demonstrate the visual form of a document without relying on meaningful content. Replacing the actual content with placeholder text allows designers to design the form of the content before the content itself has been produced.In publishing and graphic design, lorem ipsum is a placeholder text used to demonstrate the visual form of a document without relying on meaningful content. Replacing the actual content with placeholder text allows designers to design the form of the content before the content itself has been produced.

In publishing and graphic design, lorem ipsum is a placeholder text used to demonstrate the visual form of a document without relying on meaningful content. Replacing the actual content with placeholder text allows designers to design the form of the content before the content itself has been produced.

Support-Wiz.info Services will send notifications regarding product updates and technical support notices. These messages are deemed essential to the functionality of your product and as such, there is no "opt-out" available for update notifications.

If you do not want Support-Wiz.info’s Services or Support-Wiz.info’s representatives to contact you, you may "opt-out" at any time. You may "opt-out" by contacting Support-Wiz.info’s Customer Service Department or by following the instructions included in the email correspondence.

Our Web Site and Cookies

Support-Wiz.info’s website utilizes visitor log files or cookies as well as hosted tracking with our website. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users as well as identify possible navigation issues. It will allow us to enhance your user experience in the future. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.

Protecting Your Personal Information

Where personal information is required, the Support-Wiz.info’s website uses Secure Sockets Layer (SSL) encryption to transmit this data. This is done to prevent the loss, misuse or alteration of the information you have offered. Singh Professional Services Services strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, Support-Wiz.info’s cannot guarantee or warrant the security of any information you transmit to us or from our products and you do so at your own risk. Once your information has been received by Support-Wiz.info, we will make our best effort to ensure the safety and security on our systems.

At times, Support-Wiz.info’s Services may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, order fulfillment, direct mail services and answering customer questions about products and services. These companies will only be provided the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.

Support-Wiz.info’s may occasionally present a special contest or promotion sponsored by another company. You may be asked to provide personal information in order to quality for this contest or promotion. If your personal information will be shared with the sponsor(s), you will be notified prior to your submission of personal information.

Finally, while we will make every effort to preserve the privacy of our users, at times we may be required by law to disclose personal information.

                Term and Condition

By engaging Support-Wiz.info, you expressly agree to the following standard terms and conditions:

Refund Policy:

The best Policy you can have is the simplest one. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 7 days from the date you purchased it.

Provision of the Services:

All of Support-Wiz.info services are provided under these Terms and Conditions. Support-Wiz.info reserves the right to add, modify or discontinue any of its services or its features temporarily or permanently, without notice or liability to you. However, such changes in the terms shall be notified to you by posting the revised Terms on the website. You will be deemed to have accepted any change if you make an enquiry after the revised Terms have been posted. Once you have submitted an online order form giving details of your enquiry, you will be contacted by Support-Wiz.info to request any additional information, and to provide a cost estimate and/or to confirm that the service can be carried out according to your specifications. Once we agree on the scope of the project/task, the timelines and the fees, we will assign an assistant/team to this engagement, subject to these terms and conditions.

Obligations:

You agree to provide accurate, current, and complete information to Support-Wiz.info and inform us promptly of any changes in requirement or information. You will provide regular and timely feedback and review through the entire term of the project. If such communication is not timely or forthcoming, within the period agreed to between the Parties, due to which the project extends beyond the term of the agreement, then Singh Professional Services will charge you for the additional hours as per the agreed rate. Support-Wiz.info will not be liable to bear any loss or pay any compensation for such delays.

Payment:

You will pay Support-Wiz.info as per the engagement model given below. Support-Wiz.info will advise you prior to exceeding any initial fee estimate that is given to you, and any additional charges will be subject to your approval. If you do not so approve of any additional charges exceeding the initial fee estimate, you will have the option to limit the scope of the engagement. If you need assistance on weekends, we will charge you 1.5 times our agreed rate.

Fixed bid project

Pay 50% advance before the start of the project and pay 50% at the end of the project once you receive our invoice. This payment is payable within 7 days of receipt of invoice. You will bear 1% interest charges per month for any unpaid amount after the credit period of 7 days.

Monthly Retainer Model

Buy the hours as given below and as per your requirements. Pay one month’s payment in advance at the beginning of the project. Your remote assistant will begin assignment once we receive the payment. Then Support-Wiz.info will send you an invoice in the third week of every month, payable within 7 days of receipt of invoice. Work continues only if the payment is received in time before the next month begins. Your remote assistant will continue work once we receive the payment.

> 10 hours per week for an entire month
> 20 hours per week for an entire month
> 40 hours per week for an entire month

Express Model

Pay the entire amount in advance before the beginning of the project.
Except for the Express model, it might take us 1-5 working days to start your project once we receive the advance money, depending on resource availability. Advance money is not refundable. In case of shortfall in service, we are ready to work additionally, provided there is mail documentation of your feedback throughout the engagement term. This recourse would be based on facts and evidence and at the sole discretion of Support-Wiz.info.

No warranty:

No warranty: You hereby agree that the Support-Wiz.info services and any research project or other materials you receive are provided "as is", "with all faults" and "as available" and are without warranty of any kind. While Support-Wiz.info relies on sources that we believe to be reliable, we cannot rule out errors in judgment or application. Support-Wiz.info is not responsible for any investment or other decisions of the client going wrong, based on exclusive usage of Support-Wiz.info’s research report. The reports are meant for general guidance of the client and not specific recommendations. Support-Wiz.info shall not at any time be liable for any claims or losses of any nature, including but not limited to lost profits, punitive or consequential damages. In addition to the foregoing, Support-Wiz.info does not provide any warranty against infringement or of title or quiet enjoyment.

Disclaimer:

Under no circumstances, Support-Wiz.info shall be held liable or responsible for any loss of business, monetary loss and others that may be suffered by the Company due to any decisions taken by the Company on inputs provided by Support-Wiz.info. You agree to indemnify and hold Singh Professional Services and its employees and consultants, harmless from any loss, claims, liability, damages or costs incurred during your business operations or based on the infringement of any intellectual property rights or proprietary right of a third party.

Confidentiality & Non disclosure:

Neither party shall disclose to a third party, Confidential Information made available during the engagement. Confidential Information means information related to the Business (including third party information), which (i) is subject to privacy rules and regulations and/or derives economic value, from not being generally known to other persons (ii) is the subject of efforts by the disclosing party that are reasonable under the circumstances to maintain the secrecy of the information; and (iii) is identified by the Disclosing Party as “Confidential” and/or “Proprietary”. Confidential Information also means any internal communication and emails between both parties. The obligations of confidentiality and non-disclosure will be honored even after the termination of this agreement, except as required by governmental authorities.

The obligations of confidentiality shall not apply to any information that:

(a) was known to either party prior to its disclosure by the Company without any obligation of confidentiality;
(b) has become generally available to the public
(c) may be required in any report, statement or testimony submitted to any governmental regulatory body
(d) may be required in response to any summons or subpoena or in connection with any litigation; or
(e) may be required to comply with any law, order, regulation or ruling applicable to either party.
In case of (c), (d), (e), Support-Wiz.info will inform you prior to disclosing any confidential information.

Non-Solicitation:

For the period of this Agreement and three years after termination or Completion, each party agrees that it will not (through itself, affiliates, principals, or other related parties) solicit, for employment employ, consult with, utilize the services of, or in any other manner induce or influence, either directly or indirectly any employees of the other party or the employee’s referrals to terminate their employment and work for themselves or any other person / entity either on full time or on part time basis or to perform services for such party or any person or entity related thereto.

Independent Contractor:

Support-Wiz.info is and will remain an independent contractor in its relationship with you. Nothing in these terms and conditions shall be deemed to have created a partnership, or joint venture partner or a contract of employment between Support-Wiz.info and you.

Further Documentation:

If any other agreements are necessary to enforce the intent of this document, both parties agree to execute such provisions or agreements upon request.

Force Majeure:

Support-Wiz.info shall have no liability for any failure beyond its reasonable control and without its fault or negligence including, but not limited to, acts of God, severe weather etc.

Severability:

Support-Wiz.info shall perform all services strictly in accordance with these terms and conditions and shall conform to all applicable laws of the US. If any of these standard terms and conditions are held to be unenforceable or against public policy, by a competent Indian court, then that term alone shall be removed from this document and the remainder of these standard terms and conditions shall be deemed in full force and effect.

Acknowledgment:

These terms together with the scope of work and fee schedule (to be sent to you after discussion) sets forth the entire agreement and understanding between the parties relating to the subject matter and supersedes all prior discussions or writings between the parties.

AML Policy

Both the Company and Client are subject to Anti Money Laundering laws and regulation, applicable worldwide and locally. The Client must be aware and declare that: It use of the Company’s website and services shall be made only with accordance to the applicable law and not for any criminal activity. All money transaction from or to the Client shall be consistent with AML laws and regulations, and the funds that the Client transfers to the Company do not derive from any criminal or other illegal activity. The Client obligates to provide true and updated information about himself, to enable the Company to identify the Client when receiving and transferring funds from and to the Client. Repayment of any funds by the Company to the Client will be in the same currency and to the same account/credit card from which the funds were originally transferred, unless the Company has decided, by its own discretion, to return the funds to a different account of the Client. To prevent Money Laundering________ requests that all of our customers provide supporting documentation for proof of identity and the origin of their funds. We place great emphasis on verifying the identity of our customers and determining that their funds are derived from a legal origin. As part of this policy, you will be required to provide legal documentation to verify your name, personal details and location. We reserve the right to refuse to do business with, discontinue to do business with, and reverse any transactions with you if you do not accept or conform to the following AML requirements and policies: – If you deposit funds to your account by means of wire transfer, any withdrawals from your account will only be transferred to the holder of the originating bank account of the deposit. – If you deposit funds to your account by means of credit/debit card, withdrawals from your account will only be distributed to the individual whose name appears on the card used to make the deposit and only to the same card; – Only one account is allowed per trader. No amount may be withdrawn from accounts opened in a false name or multiple accounts opened by the same person.

KYC Policy

Our company is fully committed to protecting your identity and therefore employs the latest technologies that meet the industry highest standards and regulatory requirements in order to prevent money laundering. In order to comply with financial institution regulations and anti-money laundering requirements, please verify your account within 24-hours of your deposit date.

Attached is a guide on how to send your documents. To verify your account, please provide us with:

1. Proof of identity. A colored copy of your passport, ID card, or driver’s license (any other Government issued ID card can be accepted as well). 2. Proof of address. A scan/photo of either a recent utility bill (i.e. Water/Gas/Electricity/Telecommunications, etc.), bank/credit card statement, or local authority tax bill. This document should clearly show your full name, current address / P.O. Box, and the distributing company’s logo, as well as have a date of issue within the last 3 months. 3. Proof of payment. If you deposit funds into your account using a credit/debit card, we require a color copy of the front and back of it. Front copy should include: Full name, the first 6 and last 4 digits (Please cover the middle 6 digits), expiry date. Back copy should include: Your signature (Please cover the CVV code). Credit Card copies without a signature will not be approved. All the edges of the card must be visible, and it must be clear to read. If your name is not on the card, your most recent credit card statement is required. The back of your card should clearly show your signature with the card’s CVV code covered. If your card does not have a signature, please keep the CVV uncovered. 4. Signed Declaration document. As part of a standard procedure, any client using a credit / debit card, is obligated to provide a signed Declaration form in order to confirm his/her transactions. You will receive a link in your inbox that will enable you to sign this document online. Sign the declaration of deposit next to the transaction details and at the bottom of the page. Please try to make the signature as similar as the one you have on your Identification Document or Credit Card back. All documents can be uploaded on our website under” Verification” or e-mailed to within 24 hours of your deposit date.

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